Terms and Conditions

Please read the following Terms and Conditions carefully. You will be required to sign the declaration on your enrolment, which means you are accepting these terms and conditions.

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Fees

Confirmation of enrolment and a fees invoice will be sent to your email. Payment of all fees are due prior to the programme of study/course start date.

If you are applying for a learner loan through StudyLink, we expect you to complete your application as soon as possible and no later than the programme of study/course start date.

Learners who wish to dispute the fees or request a review of fees or account balance must do so within seven (7) working days of receiving the invoice. Any requests must be made in writing to the registry office.

At the discretion of Future Skills Academy, and with just cause, this period may be extended. Once the request is received, the review will be completed within seven (7) working days. Once the review is completed, any outstanding balance is due immediately.

Failure to pay any invoice(s) by the due date means you will then be liable for all costs and expenses incurred in the recovery, or attempted recovery of the overdue amount from you.

This includes legal costs and debt collection agent fees, which may affect your credit rating.

Under these circumstances Future Skills Academy may give to, or obtain from, any relevant third-party, information held about your personal or commercial credit.

Academic results for any programme of study or course(s) will be withheld where fees or any other debt remains unpaid. You will be prevented from graduating or receiving your award(s) until your debt has been paid in full. You will also be prevented from re-enrolling in further programmes of study or courses at Future Skills Academy.

 

Transfer to another programme of study or course

Transfers are negotiated with the Head of Department or Programme Leader.  There are no penalties; however, there may be additional fees required or a refund may be due.  Where a learner loan has been used to pay fees, the refund will need to be returned to StudyLink and a new loan drawn down for the new programme.

 

Withdrawal and/or refunds

The key points of Future Skills Academy’s refund policy, Withdrawal, Transfer, Cancellation and Refund Policy are summarised below.

If you have any questions, contact the registry office. Make sure you understand the refund policy before enrolling.

If you wish to leave your programme of study or course, you must formally withdraw. This means you must notify Future Skills Academy in writing by emailing:

Verbal notice of withdrawal will not be accepted as a learner’s intention to withdraw. The withdrawal date from a programme is taken as the date the email is lodged. This will then be used when processing your withdrawal in the Learner Management System (SMS).

Please take a note of the “early withdrawal period”, the period you can withdraw by and be able to receive a refund, less admin fees.

 

Domestic and international learners refund rules

Domestic learners refund rules

Date of advice of withdrawal

Classification

Refund due (of fees paid)

Less administration charge per withdrawal request

Academic result

Before the programme/course start date

Not started

100%

No fee

No result recorded

Within the early withdrawal period (10% or 20 working days of the length of the programme enrolled, whichever is lesser.)

After the start date

(early withdrawal period)

100%

less 10% or $500, whichever is the lesser of the two

No academic record

After the last date for withdrawal with a refund but before 80% of the course/programme is completed

Withdrawal

Nil

Nil

Withdrawn

After 80% of the programme duration completed

Any withdrawal from a programme will not be processed in the SMS

Nil

Nil

Did Not Complete (DNC) or Grade attained

 

 

International learners refund rules

 

Date of advice of withdrawal

Classification

Refund due (of fees paid)

Less administration charge per withdrawal request

Academic result

Notification within 7 days of visa/permit having been declined, and before programme start date.

A visa or visa extension is not granted

100%

No fee

No academic record

Up to the end of the tenth working day after the programme start date

Withdrawn (early withdrawal period)

75%

25%

No result recorded

After the early withdrawal period but before 80% of the course/programme is completed

Withdrawal

Nil

Nil

Withdrawn

After 80% of the programme duration completed

Withdrawal

Nil

Nil

Did Not Complete (DNC) or Grade attained

All enrolments

Withdrawal due to academic progress or disciplinary procedures

Programme commenced

Nil

Nil

Did Not Complete (DNC) or Grade attained

All enrolments

Fraudulent information supplied by the learner

Programme commenced

75%

25%

No result recorded

 

Compassionate consideration

If you withdraw after the last date for a withdrawal with a refund date has passed you may be eligible to apply for compassionate consideration. Compassionate consideration may be considered for the following reasons:

  • Health and wellbeing, supported in writing by a health professional.
  • Other unanticipated circumstances beyond your control.

Future Skills Academy will advise the result of the application for compassionate consideration.

 

Non-attendance

If you have more than four consecutive weeks of non-attendance in classes, or non-participation in required online activities associated with your programme, and we are unable to contact you, you will be withdrawn from the programme.

 

Public Trust

As part of the enrolment process, you will receive a Public Trust Fee Protection Contract. By law, private training establishments registered with the New Zealand Qualifications Authority (NZQA) are required to have some form of protection for fees paid to them in advance. Future Skills Academy has chosen Public Trust.

 

Public Trust – Fee Protect

Fee Protect is a learner fee trust account which ensures you receive a refund on learner fees, which are held in trust, in the unlikely event, Future Skills Academy is unable to complete your programme of study. This could be because of closure, insolvency, loss of NZQA accreditation or programme within the stated timeframe.You are required to initial, sign, and return the Public Trust Contract to Future Skills Academy within seven days of its receipt. You will find more information about Public Trust – Fee Protect here